Resilience Leadership: 

How you See Determines how you Succeed.

Tap into your Leadership X Factor. Use it to navigate Change Management successfully. This program will challenge your assumptions about your workplace, your workmates and your mental eco-system.  You’re not a slave to your environment; you’re a slave to your (more)

The X-Factor Game of Extreme Customer Service:

This interactive program will Shift and Lift your world, reduce costly conflict and create cohesion for maximum efficiency. Win. Every. Time.


You will identify THREE relationships that are pivotal to your success and happiness in customer service.  Only ONE of them involves a customer.


Your X-Factor of Service gives you more power over your environment and more influence than you may think in order to reduce costly conflict and increase sales. It will also provide boundaries to protect you from your own good intentions. When you play Extreme Customer Service, you feel the X-Factor power and enjoy the people around you, even the strange ones! (more

Risk & Resilience

What Makes Companies Vulnerable and What to Do About it.

One teenager with a smartphone can steal more than ten men with guns. One poor decision can bring an entire Fortune 500 company to its knees. Company risk management, agility, and resilience are only as robust as the relationship between compliance, compensation and key staff. This program is a wake-up call to all companies, (more)

Bullies and Babies, Dealing with Difficult People

This program will challenge your approach to costly conflict. When one person’s “bullying” is another person’s “robust conversation” you have a problem. 4 out of 5 people leave a job because (more)